FAQ

May I order by telephone?
Of course! Our phone number is 215-909-6859. We may not always be available to answer the phone, so feel free to leave a voicemail with as little as your name and telephone number or as much as your complete order information. We will call you back as soon as we can to answer any questions, take any necessary order information and/or to confirm your order. (Note that our phone number changed with our facility relocation; our prior area-610 number no longer works.)

Can you rush an order for me?
Orders will usually arrive within two weeks, though our turnaround is generally quicker. If you need an order shipped ASAP, email or call us to see if we can accommodate your needs. If so, there may be a $5-10 surcharge for the expedited service (depending on the items ordered).

What shipping options are available?
All orders are shipped via USPS Priority Mail, which typically takes 2-3 days.

How are shipping charges calculated?
Shipping charges are based on weight and distance and USPS Priority Mail rates. We offer free shipping on orders over $65 shipping to a single location, with the exception of our furniture products.

Does the "FreeShipping" coupon apply to multiple orders that add to $65?
No, the FreeShipping coupon only applies to a single shipment over $65. Shipments to multiple destinations involve proportionately higher packaging and shipping costs, and therefore would require a proportionately higher total to qualify for free shipping.

Do you offer any other specials?
All the time! In addition to regularly putting items on sale, we also offer exclusive deals for those that follow us through our email list, Facebook page or Twitter page.

May I use multiple coupon codes at once?<br>Unfortunately, we only allow one coupon code per order. However, coupons can be used on sale items for even better savings. We also have a variety of active coupons, so there may be a way to improve your savings. Feel free to contact us and ask if there's a way to save! 

What forms of payment are accepted?
Website orders require a credit card; we accept Visa, Mastercard, Discover and American Express. If you wish to pay by check, place your order through the Contact Us page or telephone (215-909-6859) and we will process the order once we receive your check.

Will I receive an order confirmation email?
Yes, we will send confirmation to the email address provided during the order process.

Will I receive an email when my product is shipped?
Yes, we will notify you by email when your order has shipped.

What is Baby Be Hip’s return policy?
Customer satisfaction is important to us, so we’ll accept product returns on most non-personalized products in as-new condition within 30 days. Contact us by email in advance to discuss the circumstances of the return and receive instructions. We hope you’ll understand that all sales are final on personalized items. In the unlikely event that a personalized ceramic product breaks in the shipping process, please contact us within 48 hours to request a replacement.

How do I find out about new Baby Be Hip products, sales and promotions?
Join our email newsletter list! We will send notification whenever we add products or run sales and promotions.

Do you offer gift certificates?
Yes, just submit a request through the Contact Us page or call us to make arrangements.

Do you offer other embroidery services?
We sure do! We can do individual custom items as well as corporate, academic and athletic logowear (shirts, hats, etc.). We can also do screen printing. Send us an email or call with what you have in mind.