FAQs

  • Do I need a coupon code for Free Shipping over $75 anymore?

    No, you don't! Yay! We are happy to announce that Free Shipping will automatically come off at checkout if the amount of product you ordered is $75 or greater!

  • Why do I need to set up a new password?

    We just launched our new website and for security reasons, we could not bring your passwords over (we don't know them). So, if you are looking to get into your account, simply go and enter that you forgot your password here and a new one will be sent to your email address associated with it. Then you are in!

  • What if some of the information in My Account is wrong?

    Everything is easy to edit in your account. We tried our best to migrate all the data over but there may be a few inconsistencies. Please know that ALL of your previous orders shipped to exactly who they were supposed to and everything was correct. We wanted to bring as much account history over as possible but there may be a few things that did not migrate over exactly. Again, just want to give you peace of mind. Thanks for understanding!

  • What products qualify for the free gift wrapping?

    All embroidered products, unless specified, are beautifully packaged in our signature gift wrapping with a handwritten gift note. Buckets and bucket gift sets are not gift boxed, but instead are packaged together in a clear plastic bag tied with a coordinating ribbon. All ceramics are NOT gift wrapped. See more information here.

  • Are your products sewn in the USA?

    All of our products are embroidered in our office in Horsham, PA. We like to say they are personalized with love in the USA. Additionally, we personalize the buckets, gift wrap, package, and ship all items (excluding ceramics) from our Horsham office. Many of the items we personalize are brought in from all over the world and we beautify them here and package them with lots of love and care!

  • What is the difference between personalized and monogrammed?

    A personalized gift features the baby’s first name (see Set of 3 Personalized Burp Cloths for an example). A monogrammed gift features the baby’s initials in the order of: initial of first name (on the right), initial of last name (larger and in the center), and initial of middle name (on the left). See Set of 3 Monogrammed Burp Cloths for an example of a monogrammed gift.

  • How can I contact Baby Be Hip?

    Our address is 460-A Caredean Drive, Horsham, PA 19044 and you can call us at 215-353-0550.

    You can also reach us by email through our Contact Us page.

  • I was e-mailed tracking information, but I didn’t see a picture of my order. When can I expect that?

    If you receive an e-mail with tracking information before you receive a picture of your order, the picture will be e-mailed to you shortly! Sometimes the shipping labels are created prior to sending out pictures of the orders, but you will still receive a picture of your order before it is shipped out.

  • Can you rush an order for me?

    Orders will usually arrive within a week or so, though our turnaround is generally quicker. If you need an order shipped ASAP, email or call us to see if we can accommodate your needs. If you wish to rush your order, there is a $10 surcharge fee and rates for overnight shipping can cost anywhere from $30-50 dollars, depending on the shipping destination and package weight.

  • Do you ship internationally?

    Yes, we do ship internationally. The rate for international shipping is based on the weight of the package and shipping destination; we will charge you the actual international shipping fee plus a $10 surcharge fee. Rates for international shipping usually cost anywhere from $30-50 dollars, depending on the shipping destination. If you wish to ship internationally, feel free to call us at 215-353-0550 or e-mail us at alwayssmiling AT babybehip DOT com.

  • Can I use two coupon codes in my order?

    We only allow one coupon code per order, so only one code is able to be applied during your order checkout. If you have any questions, feel free to contact us at 215-353-0550 or send us an e-mail.

  • I ordered a personalized gift and it does not look like the picture on the website. Why is this?

    Because of the personalization, each gift will vary in appearance. Depending on the length of the name and the font chosen, the name will look differently on each product, which adds to the unique quality of the gifts!

  • I forgot my username and password. How do I login?

    Try to login with a different e-mail address that you may have used. If not, click the “forgot password” button and enter your e-mail address, and a new password will be e-mailed to you. You can always call us at 215-353-0550 to resolve the issue as well.

  • What happened to the polka dot ribbon? I don’t see that as a ribbon choice for the burp cloths.

    Many of you may have noticed a favorite ribbon missing when ordering the burp cloths- the polka dot ribbons! Through our survey, we gained some insight into the quality of the polka dot ribbons and unfortunately, we have temporarily discontinued ALL of the polka dot ribbons until we have the quality issue sorted out. Customer feedback is crucial to our business and we so appreciate those of you who brought this issue to our attention! But, they will be back shortly as we are working on this issue and we will notify our customers when it is resolved.

  • Do you include any receipt or invoices with the gifts?

    We never include a receipt, invoice, or any pricing information with any of our gifts, regardless if they are being shipped to the buyer or as a gift to another recipient. The only invoice that you will see is on the Order Confirmation page where your order and prices are detailed.

  • How do I know my order went through on the website?

    After you place your order on the website and hit “Checkout”, you should be immediately directed to an Order Confirmation page that details your order, which means your order has gone through properly. Then, when we process your order, we send a confirmation e-mail to let you know your order has been processed and is started. If you don’t receive either of these, your order has not gone through properly and we ask that you contact us at alwayssmiling AT babybehip.com to ensure that your order will get completed.

  • What if a gift I ordered got lost in the mail and was never delivered to the recipient?

    We have tracking numbers for each package that goes out, and are able to look up the location of the package or contact the post office in the location of the recipient. If a package is left unclaimed, the post office will hold it at their nearest location and the recipient can pick it up at anytime. However, after a period of time, the package may be sent back to us at Baby Be Hip. Once we receive it we will contact you, and we are happy to re-send it (with additional shipping costs) to a different address so we can ensure delivery.

  • If I make a mistake in the spelling of the name and the order has already been completed, are you able to re-do the order?

    We hate when this happens, so we do our best to work with you. As an added check, we do have the customer confirm the spelling of the name before the order is placed as a double check. But, we know mistakes happen so we want to work with you. So, here's our policy. If it is a mistake on the customer’s part, we are able to re-do the order at 30% off of our retail price so that it is corrected. If a name is spelled incorrectly and it is an error on our part, we will re-do the order for you at no cost because hey, it's our mistake. There is no need to send the wrong items back because of the unique nature of the product, it is really difficult to re-sell personalized and unique gifts made just for you. I hope you understand. 

  • How should I care for my personalized burp cloths?

    Our personalized burp cloths are made out of cloth material and are meant to be as functional as possible. After each washing they will lose the initial “crisp” look, becoming more absorbent for all that spit up and they will have a more “quilted” look. To have them more smooth looking, customers have recommended ironing them or taking them out of the dryer right away and folding them. Washing the burp cloths on a cold water setting is preferred to preserve the patterns on the ribbons.

  • Some people choose to use the burp cloths as a keepsake, even framing them, so they can preserve the clean and crisp appearance of the burp cloths. However, we suggest using the burp cloths as their intent is to be functional, absorbent, and a fabulous new mom essential.

  • May I order by telephone?

    Of course! Our phone number is 215-353-0550. We may not always be available to answer the phone, so feel free to leave a voicemail with as little as your name and telephone number or as much as your complete order information. We will call you back as soon as we can to answer any questions, take any necessary order information and/or to confirm your order.

  • How are shipping charges calculated?

    We charge a flat shipping rate of $7 per destination on all orders shipping within the United States. If you are shipping internationally, you will be charged an additional amount for shipping costs. Orders that are shipping to a single location and exceed $75 before shipping and sales tax (if applicable) will receive free shipping (woo-hoo!). For orders shipping to multiple locations, shipping charges will be waived for each location where that portion of the order value (not including shipping and, if applicable, sales tax) exceeds $75.

  • Do you offer any other specials?

    All the time! In addition to regularly putting items on sale, we also offer exclusive deals for those that follow us through our email list, Facebook page or Twitter page.

  • What forms of payment are accepted?

    Website orders require a credit card; we accept Visa, Mastercard, Discover and American Express. If you wish to pay by check, place your order through the Contact Us page or telephone (215-353-0550) and we will process the order once we receive your check.

  • What is Baby Be Hip’s return policy?

    Customer satisfaction is important to us, so we’ll accept product returns on most non-personalized products in as-new condition within 30 days. Contact us by email in advance to discuss the circumstances of the return and receive instructions. We hope you’ll understand that all sales are final on personalized items. In the unlikely event that a personalized ceramic product breaks in the shipping process, please contact us within 48 hours to request a replacement.

  • Do you offer gift certificates?

    Yes, you can find them on the Gift Certificate page under Specialties. We offer gift certificates for $50, $75, $100, $150, $200, or $250 and they can be either shipped or emailed to you.

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